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We aim to process and send out your order in less than 2 working days. If there is any issue with your order being sent, ie. it being out of stock, etc. we will contact you by email to let you know of the delay and offer you the choice of a refund or back order. In most cases we send out orders via Australia Post (Australia), 1st Class Royal Mail (UK) and/or International Air Mail.
We hope that you will be happy with our resources when you receive them. If not, you are welcome to return them to us as you received them within 30 days for a full refund (less cost of postage and handling). Please contact us to let us know that you wish to return resources, so that we can know to expect them back and can process your refund without delay on their arrival. This guarantee is in addition to any statutory warranties and common law rights you may have as a consumer.
Please note, however, we do not accept returns of CDs or DVDs that have been opened and played (unless they are faulty).
Most of our resources are sent out by post, and, despite our best efforts to package them well, very occasionally they can be damaged in transit. If this happens to your order, please let us know and we will be happy to send you replacements for any damaged items. We may ask you to return the damaged items to us.
Delays/Lost in Transit
Most of our orders are sent out via post, and very occasionally there is a delay in delivery. If you are concerned that your order has not arrived, we suggest you contact us asap via email so we can double check that your order was processed and sent. If it appears to have been lost in the mail we will check the delivery details with you and then send the order again at our expense.
Customer Service Contact Information
The fastest way to get a response from us is to fill in this form.
You can also contact us at:
Emu Music Australia Inc
PO Box 197, Enmore, NSW, 2042, AUSTRALIA
+61 2 96929944
Emu Music Ltd
2 Roger Bacon Lane, Oxford, OX1 1QE, UK
(UK, USA, Europe enquiries)